TERMS AND CONDITIONS

GARMENT CONDITIONS GUIDE (According to Official CABoard Clothing Condition Guide)

NWT - New with tags, never washed or worn; no flaws

NWOT - New without tags, never washed or worn; no flaws

LIKE NEW - Appears new, no signs of wear; washed and possible worn; no flaws

EXCELLENT - Previously worn, with only very slight wash wear; no flaws

VERY GOOD - Previously worn with moderate wash wear/fade, but no visible flaws

GOOD/PLAY - Previously worn with minor visible flaw(s), and/or significant wash wear/fade

FAIR - Previously worn with significant visible flaw(s), and/or heavy wash wear/fade

POOR - Not wearable, has severe flaws/damage, but with desirable useable elements
*Flaws may include spots, stains, holes, tears, fabric irregularities, or problems with buttons, zippers, snaps, etc. 
 
Personal Shopping Visits
Are you open to the public? Can I just show up and shop?
Due to Covid-19, we are open to the public by appointment only. To book an appointment, please visit https://triedandtruecoappointments.as.me/. We offer early and late afternoon appointments with a maximum of a 2-hour time limit. Appointment slots are 11am-1pm and 3pm-5pm.
Can I bring friends to shop with me?
Yep! We allow a maximum of 4 people per appointment.
Do I have to pay a deposit to make an appointment? 
We require a $50 deposit at the time of booking the appointment. The deposit will go towards any purchases you make that day! If you come up empty handed, the deposit is non-refundable, however. If you decide to purchase something that costs less than $50, we'll refund you the difference!
Do I have to wear a mask or have my temperature taken before shopping?
It is absolutely mandatory that all shoppers and their guests wear a face covering during the entire visit, and yes, a contactless temperature reading is required at entry. We also request contact information from each visitor for contact tracing purposes - a phone number or email will do!
Can I try on clothes? 
Due to Covid-19, we are not allowing any trying on of clothes at this time. 
Is hand sanitizer provided? Are masks available if I forget mine? 
Hand sanitizer is provided! Unfortunately, we will not have spare masks on hand, so please don't forget yours!
Are public restrooms available? 
Public restrooms are not available, so please handle your business before arriving!
What are the accepted forms of payment? 
Credit card and cash only, please. 
Return Policy
All sales are final. No refunds or exchanges.
Terms of Use 
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
 
Secure Processing
Triedandtrueco.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy
Triedandtrueco.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.

Shipping
US Domestic
All orders are shipped via United States Postal Service. All US domestic orders of $50 or more receive free shipping. Standard shipping rates apply to all US domestic orders less than $50.

International
All international orders are shipped via United States Postal Service or Fedex. The international shipping rates vary. Please contact us to find out the shipping rate for your particular country. Please allow up to 48 hours for order processing and payment verification, and an additional 5-7 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.

Sales Tax
Sales tax is charged to those orders shipped within the state of California. Sales tax may be charged to orders shipped outside the state of California depending on the recipient state. 

F.A.Q.
How much does shipping cost? 
US domestic orders of $50 or more receive free shipping. Standard shipping rates apply to US domestic orders less than $50. International rates vary. All orders are shipped via USPS or DHL.

When will my order arrive? 
Please allow up to 48 hours for order processing and payment verification, and an additional 2-3 business days for delivery of US domestic orders. International orders take 5-7 business days for delivery.

I changed my mind. Can I get a refund or make an exchange? 
We do not accept returns or refunds, credits, or exchanges. ALL SALES ARE FINAL. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions? 
Please email info@triedandtrueco.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online? 
Yes. We are currently accepting international orders.

Can my order be shipped to any address? 
We will only ship to addresses that are verified through Authorize.net or PayPal. Any orders with addresses that are not verified will be canceled immediately, and payments will be refunded.

Does all of the clothing on triedandtrueco.com fit ‘TRUE TO SIZE’?
Considering that our products are vintage, please keep in mind that sizes may vary per piece regardless of size indicated. Please feel free to email us at info@triedandtrueco.com with any questions regarding sizes and/or measurements. Measurements for all garments are provided. 

Does T+T do studio pulls? 
Yes, we do. Please contact info@triedandtrueco.com for further info.