TERMS AND CONDITIONS

 

GARMENT CONDITIONS GUIDE (According to Official CABoard Clothing Condition Guide)

NWT - New with tags, never washed or worn; no flaws

NWOT - New without tags, never washed or worn; no flaws

LIKE NEW - Appears new, no signs of wear; washed and possible worn; no flaws

EXCELLENT - Previously worn, with only very slight wash wear; no flaws

VERY GOOD - Previously worn with moderate wash wear/fade, but no visible flaws

GOOD/PLAY - Previously worn with minor visible flaw(s), and/or significant wash wear/fade

FAIR - Previously worn with significant visible flaw(s), and/or heavy wash wear/fade

POOR - Not wearable, has severe flaws/damage, but with desireable useable elements
*Flaws may include spots, stains, holes, tears, fabric irregularities, or problems with buttons, zippers, snaps, etc. 
 
Return Policy
All sales are final. No refunds or exchanges.

Using this Site
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Terms of Use 
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
 
Secure Processing
Triedandtrueco.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy
Triedandtrueco.com respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.

Shipping
Domestic
All orders are shipped via United States Postal Service. The shipping rate to the contiguous 48 U.S. states is $12. The shipping rate to Alaska and Hawaii is $20. Please allow up to 48 hours for order processing and payment verification, and an additional 2-3 business days for delivery. All domestic orders greater than $75 receive free priority 2-day shipping. 

International
All international orders are shipped via United States Postal Service. The international shipping rates vary. Please contact us to find out the shipping rate for your particular country. Please allow up to 48 hours for order processing and payment verification, and an additional 5-7 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.

Sales Tax
Sales tax is charged to those orders shipped within the state of California. Sales tax is not charged to orders shipped to states outside of California.

F.A.Q.
How much does shipping cost? 
Tried + True Co. now charges a flat rate of $12 for all orders in the continental U.S. (Hawaii and Alaska orders are charged $20). Domestic orders over $75 receive free shipping.  International rates vary. All orders are shipped via USPS.

When will my order arrive? 
Please allow up to 48 hours for order processing and payment verification, and an additional 2-3 business days for delivery for domestic orders. International orders take 5-7 business days for delivery.

I changed my mind. Can I get a refund or make an exchange? 
We do not accept returns or refunds, credits, or exchanges. ALL SALES ARE FINAL. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions? 
Please email info@triedandtrueco.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online? 
Yes. We are currently accepting international orders.

Can my order be shipped to any address? 
We will only ship to addresses that are verified through Shopify Payments or PayPal. Any orders with addresses that are not verified will be canceled immediately, and payments will be refunded.

Does all of the clothing on triedandtrueco.com fit ‘TRUE TO SIZE’?
Considering that our products are vintage, please keep in mind that sizes may vary per piece regardless of size indicated. Please feel free to email us at info@triedandtrueco.com with any questions regarding sizes and/or measurements. Measurements for all garments are provided. 

Does T+T do studio pulls? 
Yes, we do. Please contact info@triedandtrueco.com for further info.